I’ve been struggling with my K1 since Christmas. I bought it on sale for Black Friday and no matter who I contact at Creality, no one can tell me what replacement parts to order. K1 parts don’t fit my printer. They want pictures to see what ‘buckle’ I have, because my serial number isn’t enough information, but who wants to tear down a printer just to take pictures? Now my thermistor is broken (a leg weld just fell right off while I was fixing a clog), and I can’t order a new one because what do I order? This printer doesn’t take K1 parts. Every time I order something, it has to get shipped back. I’m annoyed and venting, but also trying to help anyone else considering a Creality printer. Don’t do it. Their support is a joke and they take zero accountability.

I’ve added an image for help explaining the problem. These two JST connections are completely different, but both are supposed to be for the K1. And both of these listings are Creality Official:

Here’s one and here’s the other.

  • nullroot@lemmy.worldEnglish
    0·
    1 month ago

    That’s a serious shame to hear about. Creality has been a staple of the community since the reprap days. I don’t think I can count the number of people I know who had an ender as their first 3d printer.

    It kind of sounds like they’re struggling with the transition from hobbiest products to appliances and are losing some of their soul along the way.

    Sorry you’re going through that, but thank you for sharing.

  • fluxx@lemmy.worldEnglish
    0·
    1 month ago

    Unfortunately, creality has always been known for this sort of stuff and the sad part is they have not improved at all. Just last week, I had a friend buy a used ender 3 neo. Mainboard has 4.2.2 version, you’d think that would be a u useful information. But turns out - there is a silent and a non-silent version of 4.2.2. So firmwares are not compatible. But I found out not all 4.2.2 are even with the same mcu - some have stm32 and some gd32 (a clone). So my friend - being inexperienced, upon finding that EEPROM setting saving was not enabled by default, promptly flashed the wrong firmware and bricked the printer. I helped him flash klipper, he’s printing again. But creality has been mixing and matching parts with no tracking or any logic or reason since forever. I thought they will up their game after bambu pressure, but apparently not.