• 0_o7@lemmy.dbzer0.com
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    21 days ago

    They seem to know that the market for privacy is more than people who want just want their private data safe. There are also people that use these services for controversial and or illegal shit. So they use these chuds and reach those spaces.

    It’s the swiss business model. A lot of controversial and corrupted people, politicians hide their money in privacy oriented banks offshore. They make profits no matter where the money comes from.

    A little bad press after the stuff is out doesn’t really matter all that much if that drives more profits. The backlash might even get them more exposure.

    They apologize and say they’ll never do it again and everyone moves on.

  • Tieas@lemmy.ml
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    21 days ago

    They screwed up, admitted it, apologized, don’t see why people are calling for blood anymore. People are allowed to make mistakes, they owned it and they cut ties with the guy.

      • Dremor@lemmy.world
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        21 days ago

        Bold claim, corroborated with no proof.

        Sure it looks like AI speech patterns, but they are trained on corporate speech, so hard to differentiate an LLM from a corporate spokesperson.

        • YawningNostalgia@thelemmy.club
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          21 days ago

          How tf did I get downvoted for saying it sounds like AI bullshit? Who are these people who actually object to my assessment? I feel like I’m living in the upside down

          • Dremor@lemmy.world
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            21 days ago

            Do you actually think it’s okay that they had a bot make a press release this hamfisted?

            You are not “saying it sounds like it is written by AI”, you are affirming it is written by an AI. Big difference.
            You affirmation being formated as a question doesn’t change anything, it is a Loaded Question, which tends to be frowned upon.

            • YawningNostalgia@thelemmy.club
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              21 days ago

              Babe I have two eyes, two ears, and a heart that yearns for honesty and knowledge. I know people can sound robotic too, and there are corporate scripts, and autism is a factor, but good lord. If there was an alien wearing human-esque skin suit standing in front of you I don’t think you’d be able to tell it from an actual person and that’s just sad.

              • Dremor@lemmy.world
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                21 days ago

                Depending on the definition of “a person”, an alien could be one. What would be your definition of a person ?

                I just pointing out your earlier answer is a loaded question, by definition.

                • YawningNostalgia@thelemmy.club
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                  21 days ago

                  Sure they could be a person. I think dolphins and elephants are people too. You are arguing in bad faith. You can’t tell if a human or AI wrote a press statement and that makes me sad.

          • Cethin@lemmy.zip
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            21 days ago

            Because people will call anything AI slop now, without any evidence. This doesn’t look AI generated to me. This is the same as something we’d have seen a decade ago. There’s even a weird space at the start of a paragraph, which makes me think human, not AI.

            Why do you think this is AI? What indications are there for that, other than the corpo-speak, which has been normal for a long time before AI even, hence the name.

    • amos@slrpnk.net
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      21 days ago

      They keep making right wing mistakes though. I think that points to something.

        • BigJohnnyHines@lemmy.ca
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          21 days ago

          Lots of other companies seem to easily avoid voicing support for fascists both directly with their own words or via sponsorship money. Weird how Proton can’t seem to figure it out. If they can’t even get the little stuff right why would I trust them with my data?

          • eldavi@lemmy.ml
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            21 days ago

            why would I trust them with my data

            because proton is highly regarded among privacy experts.

            and i’m guessing most privacy experts dgaf about politics like most technology experts don’t.

  • rose56@lemmy.zip
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    20 days ago

    That’s why I’m leaving proton and it’s community. Lots of drama and political shit that I don’t want to know, not to mention the whole thing where proton from just an email provider, now sells VPN and other services l.

  • Gleddified@lemmy.ca
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    22 days ago

    “You’re right to raise this”

    “…and that’s on us”

    Did AI write the whole thing?

    • arin@lemmy.world
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      22 days ago

      You’re right to raise this is so weird. It’s a response to one comment, not for broad communication.

  • manuallybreathing@lemmy.ml
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    20 days ago

    We shouldnt have sponsored a fascist because we son’t want to work with ANYONE political

    lol okayyyyyy, whatever bro

  • Hemingways_Shotgun@lemmy.ca
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    22 days ago

    Honestly…good response. Own up to their error instead of ducking. Explain how it happened, and accept the responsibility of making sure it doesn’t happen again. Well written with a good message.

  • fredposner@lemmy.ml
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    22 days ago

    I loved proton years ago… even did a paid account for a while. This isn’t their first wtf moment and won’t be their last. The problem for me, its that I expect more carefulness and thoughtfulness from a company that promotes encryption and privacy.

    Showing me how easily you make mistakes is a quick way for me to question how well you’re safeguarding the platform.

    I’ve moved away. Will take some time for them to earn back the trust, but honestly… I don’t see a huge need for them anymore. I simply don’t consider email secure. If you want real secure communication (that you can host on a server yourself) Matrix and XMPP are a much better choice.

    Anyway… the response is nice. Just doesn’t fix anything.

    • hirihit640@sh.itjust.works
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      21 days ago

      They care about privacy and security, not marketing. They probably hate that they have to do marketing in the first place. It’s honestly relatable.

      • WhyJiffie@sh.itjust.works
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        20 days ago

        their marketing practices have been questionable for years, though. the promotional emails (everyone subscribed by default) and even the pricing pages are filled with dark patterns. by the charity fundraisers they do, these dark patterns don’t seem to be necessary for their sustainability.

    • /home/pineapplelover@lemmy.dbzer0.com
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      21 days ago

      I mean I’m sure they pay more attention to safeguarding data than some random french YouTube channel, that’s why they didn’t think too much about the sponsorship.

  • ChicoSuave@lemmy.world
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    22 days ago

    This response is unfeeling and reactive Claude slop. Proton doesn’t care. They’re working to avoid being in trouble.

      • ☂️-@lemmy.ml
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        22 days ago

        for once, directly fucking saying they will drop the fascists they are paying for and never doing it again.

        shouldn’t be that hard, but with these it always has to be.

        • Summzashi@lemmy.world
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          22 days ago

          I’m pretty sure that’s what they said no? Are you upset that they didn’t use more emotional language?

          • ☂️-@lemmy.ml
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            22 days ago

            they’ve directly addressed democrats before and directly condemning fascism would have been reassuring, if that’s what you mean by ‘emotional’.

            none of that “dividing our community” bullshit. this text just makes them sound disappointed they got caught.

              • ☂️-@lemmy.ml
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                21 days ago

                i see bad signs shaped like writing on the wall. i think you’re massively underreacting to the normalization of fascism.

                why else would we even need all that privacy?

          • redrum@lemmy.ml
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            22 days ago

            No, there is not an antifascist position on their statement. Only a ultracentrist position based on the reaction of their user base/market.

            • icelimit@lemmy.ml
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              22 days ago

              I think it’s smart as a privacy focused initiative to be more neutral than not. Especially as they cater to the masses that may not have as defined an opinion.

                • icelimit@lemmy.ml
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                  22 days ago

                  Oh i agree. Neutrality doesn’t mean embracing nor endorsing fascism, nor any other extreme.

                  But humans being humans will always selectively interpret any public facing message to fit their narrative as many have already done here: “Because they aren’t outright condemning or fighting the enemy, they must be working with them! Therefore, they are not friends.”

                  /U/encryptkeeper has said it better.

            • Encrypt-Keeper@lemmy.world
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              22 days ago

              Moving the goalposts. You said they need to drop the fascist from their sponsorship and they did. They also committed to not doing it in the future. They did exactly what you said.

              On top of that, companies are not your friends and they don’t need political positions. Not supporting fascists is perfectly adequate.

              • redrum@lemmy.ml
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                22 days ago

                No, I didnt’t say that. I’ve said:

                No, there is not an antifascist position on their statement. Only a ultracentrist position based on the reaction of their user base/market.

                See the original paragraph:

                I understand that they would have removed also the sponsorship of a feminist, vegan or antiracist that created discontent in their use base (by being feminist, vegan or antiracist).

                • Alaknár@sopuli.xyz
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                  21 days ago

                  I think you’re extremely confused as to what Proton is and the service they offer.

                  I also think it’s because you’re falling (or have fallen) into the tribalist view of “if you’re not with us, you’re against us, and if you’re against them, you’re with us”.

                  Proton is a-political, pro-agenda. Their agenda is “net neutrality, privacy, security”. They don’t care who makes that happen, and will support anyone who fights for these things.

                  They won’t take an antifascist position because that would put them on the political spectrum.

                  I also understand that - to you - not making that statement already puts them on the political spectrum, in the opposing camp, but that’s, again, due to the tribalist views.

                  They’ve praised left-wingers and right-wingers, they’ve criticised Democrats and Republicans - as long as anyone pushes for their agenda, they will praise them, as long as someone threatens their agenda, they will criticise them. That’s all there is to it.

                • icelimit@lemmy.ml
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                  22 days ago

                  They have also said that if the user base finds their sponsorship or seeming alignment with any other divisive agenda, they welcome feedback.

                  I’m not following their PR engagement, but if anyone feels strongly about them aligning with furbys, they are welcome to feedback.

                • Schlemmy@lemmy.ml
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                  22 days ago

                  Exactly. I’m a bit grumpy about that response because they’re just saying that if his opinion would be more main stream, they wouldn’t back down on the sponsorship.

      • magnue@lemmy.world
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        21 days ago

        Probably not starting the statement with “you’re right to raise this. Here’s why”

          • iocase@lemmy.zip
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            22 days ago

            Have you ever yelled at Claude or chatgpt and had it apologize to you? It’s literally word for word this format. Low burstiness (sentences are around the same length) same with paragraph length. Absolutely perfect grammar and it reads like LLM vomited it out. I can’t prove it definitely but I’ve cursed out enough LLMs to know what it’s “you’re right, I deleted the production database” apology looks like.

            Have you run it through an AI checker?

              • iocase@lemmy.zip
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                22 days ago

                “you’re right to raise this” is an LLMism on the same level as “You’re exactly right!”

                Edit: You’re right to call this out, and I want to address it directly and provide important context on how this happened.

                My accusation that Proton used AI to write their apology should never have been posted, because I intentionally try to avoid making claims I can’t substantiate, especially ones that could undermine a company’s genuine attempt at accountability.

                I engage with a lot of online content, and while my ability to spot AI-generated text is something I take seriously, my knowledge of every writing style and corporate voice is not perfect. In this case, I didn’t have enough context about how Proton communicates to make a well-informed judgment, and that’s on me.

                I also want to be straight about what an accusation like this is and isn’t. Pointing out polished writing is an observation, not evidence. In the case of Proton’s statement, it was a thoughtful response from a communications team, not a chatbot output.

                But that distinction doesn’t excuse what I said. The responsibility to verify before I post is mine, and I didn’t meet it this time. I’m now reviewing how I evaluate content before making public claims to ensure this doesn’t happen again.

                If you see me do something like this again, call it out. I rely on that feedback.

                • agamemnonymous@sh.itjust.works
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                  21 days ago

                  “you’re right to raise this” is an LLMism on the same level as “You’re exactly right!”

                  It’s also a standard PRism. Given that this is a PR post, that’s not really proof.

              • WhyJiffie@sh.itjust.works
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                20 days ago

                to be honest it’s hard to describe this overexplained apology that LLMs give. I regularly use claude through duck.ai, and I have to agree with him, the writing style and words used is way too familiar.

          • iocase@lemmy.zip
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            22 days ago

            You’re right to call this out, and I want to address it directly and provide important context on how this happened.

            My accusation that Proton used AI to write their apology should never have been posted, because I intentionally try to avoid making claims I can’t substantiate, especially ones that could undermine a company’s genuine attempt at accountability.

            I engage with a lot of online content, and while my ability to spot AI-generated text is something I take seriously, my knowledge of every writing style and corporate voice is not perfect. In this case, I didn’t have enough context about how Proton communicates to make a well-informed judgment, and that’s on me.

            I also want to be straight about what an accusation like this is and isn’t. Pointing out polished writing is an observation, not evidence. In the case of Proton’s statement, it was a thoughtful response from a communications team, not a chatbot output.

            But that distinction doesn’t excuse what I said. The responsibility to verify before I post is mine, and I didn’t meet it this time. I’m now reviewing how I evaluate content before making public claims to ensure this doesn’t happen again.

            If you see me do something like this again, call it out. I rely on that feedback.

        • Nouvellalia@lemmy.world
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          21 days ago

          Man, it’s so obvious. Wether it’s bots in the replies, or genuine people who can’t tell, we’re fucking cooked.

          • iocase@lemmy.zip
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            21 days ago

            Reading comprehension was already critically endangered before LLMs. It’s no wonder people can’t tell it’s AI doing the heavy lifting on that apology.

  • DupaCycki@lemmy.world
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    22 days ago

    I feel like this is a good statement. The one that should have been written immediately after outrage began, and ideally before removing dozens if not hundreds of posts and comments covering this topic.

    Some people say it stinks of AI. I don’t know. Maybe? PR messages have always been like this, and they seem to be one of the types that chatbots got most of their writing patterns from.

    Some people definitely overreacted. Others completely missed the point. Proton is far from a perfect company, and a case in favour of boycotting them could be made. But not because they accidentally sponsored one video of a far-right youtuber.

    They’re just not as private and secure as they pretend to be or to want to be. Pretty much all alternatives are leagues above. There appears to be no apparent reason why they’re lagging behind. I suppose that’s where the CIA honeypot allegations may come from.

    In any case, if you really care about privacy and security - you probably aren’t a Proton user, let alone customer. And if you are - I highly recommend trying alternatives that don’t have a long history of working with law enforcement.

    • Alaknár@sopuli.xyz
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      21 days ago

      The one that should have been written immediately after outrage began, and ideally before removing dozens if not hundreds of posts and comments covering this topic.

      For what it’s worth - apparently they said they’re crafting a response fairly early, kept one of the original threads and removed the rest as duplicates.

      But I don’t know if that’s really the case.

    • dieTasse@feddit.org
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      21 days ago

      Just fyi, every company is legally obliged to work with law enforcement. It’s strange that people think that a company can just refuse court orders. The point and benefit of companies like proton or tuta is that there is very little information they can actually give and they are fully transparent with public when and what they were obliged to give. It’s funny that when company hides this, like telegram, who worked with law enforcement thousands of times and handed over stuf like non encrypted chat messages, they are seen as private and not disputed by their users. But when company like Proton writes blog posts about the cases to be transparent and what (little meta) data they gave, people are out of their mind calling them out for it.

      • DupaCycki@lemmy.world
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        21 days ago

        every company is legally obliged to work with law enforcement

        Of course. Proton doesn’t really have a choice whether or not to fulfill law enforcement’s requests.

        However, Proton absolutely does have a choice when it comes down to the scale of their cooperation with law enforcement, as well as the enthusiasm behind it.

        In my opinion, in these two metrics Proton very noticeably falls behind most of their competition. That’s why I wouldn’t use it for security or privacy.

        Plus - Lumo AI? Seriously? What sort of privacy-focused company invests into an AI chatbot?

        It’s definitely better than GMail. Everything is. But if you want serious privacy and security… Yeah, no.

        • dieTasse@feddit.org
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          21 days ago

          What? The scale of cooperation is defined by the law, I doubt they give happily more than they have to (even if they had more). They always write about what exactly they had to do and why, they literally can’t be more transparent. Plus the swiss law, unless it changes (which can sadly happen) does limit significantly who can compell them for cooperarion. Oh and when it comes to Lumo, I despise all the AI shait yo be clear, but I am glad someone made something more private for those rare occasion I needed to use Llms or for my relatives who can’t simply understand that thing they talk to is just a fancy language model and they ask it very personal stuff…

  • magnue@lemmy.world
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    22 days ago

    “you’re right to raise this” really triggers my AI detection Spidey senses. Sounds like Claude, specifically.

    • Cethin@lemmy.zip
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      21 days ago

      Seems like normal Corp-speak in response to a question. I don’t know what they’re responding to though, because this post only has their reply. Maybe it’s AI, but it’s also perfectly standard corpo language, which is why the AI uses it.

      There’s an extra space at the start of a paragraph, which an LLM wouldn’t do. That makes me think human.

      • eldavi@lemmy.ml
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        20 days ago

        I don’t know what they’re responding to though, because this post only has their reply.

        they platformed a well known french fascist.

        • Cethin@lemmy.zip
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          20 days ago

          I know that. This is a reply to a specific statement or post or something that someone made. It says it’s a stickies comment in the picture.

          Edit: Your comment is wrong though. They didn’t platform a fascist. That means the fascist used Proton’s platform. Instead Proton purchased space in the Fascist’s platform. The fascist platformed Proton, but Proton paid them. Still bad. Just a correction.

          • eldavi@lemmy.ml
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            20 days ago

            you’re working from a different definition of “platform.” I’m using the modern sense: giving someone a stage or amplifying their voice, not just hosting them on your own service.

      • TranquilTurbulence@lemmy.zip
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        21 days ago

        Just add a “here’s why it works” chapter at the end, sprinkle in a few em dashes and some unnecessary intense phrases, and you’ll tick all the boxes for me.

          • TranquilTurbulence@lemmy.zip
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            21 days ago

            In the titles, obviously.

            here’s why it works
            Emojis aren’t just pictures, they are a revolution. They bring joy, excitement and curiosity. Without them, text becomes dry — almost lifeless.

        • iocase@lemmy.zip
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          20 days ago

          Let’s break it down:

          ❌ we fucked up

          ❌ We didn’t verify who we were sponsoring

          ✅ We’re really sorry 🥺😭