So to preface, I only really use doordash when I’m sick and I want to get food without spreading whatever I have. So I don’t open the app much. I just noticed that dominos is on the doordash app in my area. Why in the world would anyone ever doordash a dominos pizza when they already do delivery anyways? That just seems like a great way to burn a bunch of extra money for a worse service.
Pizza place doesn’t deliver to my area. Uber eats does.
Because doordash works and delivery doesn’t.
Delivery app coupons
I wouldn’t call it being lazy but when one app already contains your payment details and is a familiar interface why go through the hassle of ordering on the restaurant site which may not allow ordering without an account or have a horrid order portal?
I wouldn’t call it being lazy when one app already contains your payment details, and is a familiar interface. Why go through the hassle of ordering on the restaurant site, which may not allow ordering without an account or have a horrid order portal?
Because they charge more, and the local business gets less of it.
But I may be the one to ask, I just pick the pizza myself.And that is what you pay for the convenience
Why order online at all? I call them, on the telephone. I assume they’re answering on a landline.
Then I say “Heeeeeey, I want a pizza, here’s my address, make it happen, captain!”
And then we need to get more info, because saying “here’s my address” doesn’t actually give them my address, and they still need to know size and toppings.
But then they tell you an estimated wait. Eventually they send out a driver. If the wait is 15 minutes longer than the estimated wait, you call back, and be polite. You just say “heeeey, just checking on my order?”
And they say “Oh shit! Tony was smoking crack behind the dumpster again! We’ll run yours out asap!”
And then you get your pizza.
This is likely more disruptive and annoying for the people working there, who then have to manually create a ticket and enter it into their ordering system, vs. an online order that does that automatically.
What a strange take. I get that being interrupted with a phone does cause a context switch, but so would coming in and ordering. Or picking up pizzas to deliver. And also, for me I just think of answering the phone as part of the job at a pizza joint. So many memories of sitting in lobbies waiting hearing the constant “hello papa johns” drone on. I do concede I’m old though.
On the other hand, they actually get to talk to the people they make food for which is a nice human moment, the restaurant doesn’t lose money to some shitty app company, you might be more likely to give a good tip to somoene you speak to, and the workers get paid by the hour. As long as there’s at least one worker who enjoys taking calls as a way to get a break from the kitchen, everybody benefits.
I work at a Domino’s. We all avoid the phone like the plague, it’s the one thing that will make everyone in the store suddenly very busy, playing the “not it” game.
How do you pay? Most people who deliver have an independent status and carry no cash.
I pay cash all the time. If you’re talking about doordash, sure. They might not carry cash. I don’t use apps.
Also, these delivery guys aren’t independant. If you order from Toms Pizza, and you call them directly, you get a delivery from an employee of Toms Pizza. If you order the same day and time every week, you’ll likely get the same driver every week.
If you order through doordash, who knows who’s going to deliver?
Because some people don’t like to make phone calls.
I call them, on the telephone.
So your username is accurate.
Spending extra money for generally worse service to save a couple minutes of typing is actually the epitome of laziness.
Fuck DD as a company, but…
Usually if I use DD it’s via company benefits so I don’t even have to pay for it - that’s one reason.
Some places near me only let you order delivery by phone and I have to call like 10 times to get through because it’s busy.
Some places near me just schluff delivery off to DD anyway, so I might as well use DD to begin with.
As others have said, some places also won’t deliver to me. I’m about 5 minutes outside of city limits so a lot of in-house delivery places refuse to deliver to me even if I offer extra money (I’ve tried). DD doesn’t seem to care about that extra distance.
Related, Dominoes won’t deliver to me, but they will deliver across the street from me to a parking lot if I place a pin. It is more dangerous for their driver to go there and have to take an unprotected left back to the store versus a right from where I live, but 🤷♂️
People generally buy things a certain way or place for 3 reasons - cost, quality or convenience. Door Dash already has tons of stuff in their app.
IMO, people are used to it. It’s very convenient.
That depends on the worse service? In my neighborhood it would be the delivery. Imagine ordering, giving advance notice even, and then the food arriving more than an hour late and long cold because the driver decided to dropoff the food in a way most convienient for himself to drive.
I rather not use a 3rd party app but sometimes i get sick and need something brought over.
Hella places, especially big chains, stopped doing delivery of their own and switched to 3rd party gig workers since now they don’t have to pay a dude, or maintain a fleet of vehicles.
The only pizza chain I know of that still has in-house delivery is Little Caesars; and that’s not even at every location.
That’s interesting to me. I don’t think I’ve ever lived near a Little Caesars that had in-house delivery (or delivery at all outside of like DoorDash), and every Dominoes I’ve ordered from has had delivery. I can’t say for sure if it was in-house, but it was delivered in a car with the Dominoes signage.
Yes dominos at least near me 100% still has their own delivery service
The local pizza place gives lower priority to website orders because people on delivery apps give high/low stars while the website has no feedback mechanism 🤷🏾♂️
For your specific example, Dominos still does 100% of its own delivery, even when ordered through a third party app. When you order Dominos through Doordash, the person who shows up is a Dominos franchise employee wearing a Dominos uniform. Domino’s was exclusively first party delivery up until 2023, when they partnered with Uber Eats under this framework (we’ll let your app access our stores if we still handle the delivery itself), and they added Doordash this month and are currently rolling it out to all locations.
Conversely, I think Papa Johns (?) has offloaded all of their delivery to Doordash. I remember ordering from their app and a DD driver rolling up.
Can confirm at least my local papa johns is 100% 3rd party deliveries. Worse, I was waiting in the store once and multiple drivers came in for a pizza that had already been picked up. It sounded like it was a common occurence, so clearly the system wasn’t working great.
Places that traditionally provided their own in-house delivery are mostly switching to 3rd party services. It’s cheaper for them. Pretty soon that’ll be the only delivery option anywhere.
Isn’t that because of customers choosing to rely on third party apps instead of taking advantage of local delivery? This seems like it requires a conscious resistance on our part. If everyone keeps doordashing everything, local restaurants have no choice but to get on board, fire their drivers, and let us pay more for app delivery via underpaid gig workers.
Yes. The “free market” has chosen 3rd party delivery.
Phone is ewwww, thumbs go brrrrt
While I do call, it’s frustrating that the call adds a significant opportunity for order error. I don’t use DoorDash, but many places don’t have a competent online system, or one at all.
I think distance may be one of the biggest reasons why.
There’s a Papa John’s that is in my city but too far for their actual drivers to deliver to me, but those delivery apps list it as being a place that I can order from and get to my address. So while Papa John’s won’t let their drivers deliver to me, the delivery apps don’t have the same restriction.
I can’t speak to dominos, but most pizza places have switched to using apps for delivery. Except, since you’re not the one booking through the app, there’s no option to set the tip ahead of time, so your food is guaranteed to take an hour and be cold.
I refuse to use these services because they stiff the restaurant and delivery person and charge me an extra fee. I either go out or cook at home. But I know that’s not always for everyone.
